Here you can find answers to your most frequently asked questions. Find out how you can redeem a voucher, or how you can make a return and more. Just look here:
How do I redeem a voucher?Are you in the process of discovering the wonderful world of photography and art at artboxONE? A voucher code ensures that you can get your favourite art work hanging at your home in no time to a lower price - the quality remains exactly the same.
HOW TO REDEEM YOUR VOUCHERWhether you received your voucher from your friends and family or as part of an artboxONE competition, in any case you can use the voucher easily. The amount that has been assigned to the voucher is simply deducted from the total amount at your checkout. Decorating your apartment has never been more fun!
GETTING STARTED: STEP BY STEPYou can easily redeem your voucher code by entering it in at checkout in the shopping basket. Just follow these steps: Step 1: Select your favourite art work and place it in the shopping basket. Step 2: Click on the small icon at the top right of the shopping basket. Step 3: Directly below the list of selected products you will find an entry field with the label "You have a voucher code?". Enter your voucher code here. Step 4: Click on the blue button "Redeem" to the right of the field.
When will my order arrive?
As soon as you have decided on a stylish motif, we want to make sure, that you receive your artwork as soon as possible.
HOW LONG DOES THE SHIPPING TAKE?
How long it will take until your artboxONE product is ready for shipping, depends greatly on the product itself, that you ordered. Generally you should take into account the following delivery times:
- 8-10 working days: posters, aluminium prints, canvas prints, gallery prints, bags
- 7-9 working days: advent calendars and cushions
- 8-12 working days: framed posters, wood prints, wall calendars,greeting cards
- 7-9 working days: phone cases
- 8-10 working days: hooded sweatshirts, sweatshirts and t-shirts
Please note that from a size of 120cm x 60cm x 60cm, the delivery time can be extended by 1-2 working days, since in this case the mail is considered bulk items.
HOW DO YOU SHIP MY artboxONE ARTWORK?
Each of your orderswill be packaged securely and according to the respective product
Youraluminium print will be safely packaged with plastic foam edges and will be wrapped with foil before being shipped home to you.
Posters are packaged in stable poster shipping cases and additionally filled up with bubble wrap paper.
Your order will be shipped with one of our trusted partners (DHL, Whistl, DPD, UPS).
Our shipping partners deliver from Monday - Saturday, from 08.00 until 17.00 o’clock.
You can find all additional information to your order here:"Account".
WHERE DO WE DELIVER TO?
You can currently only ship to the United Kingdom.
WE PRODUCE EXCLUSIVE ARTWORK FOR YOU
Again and again customers ask us why there are delivery times of more than seven days from time to time. Responsible for this are the production processes of artboxONE. Immediately after your order, our employees begin the production of your favourite product. In most cases, numerous machines and production sites are used to make sure that they have exactly the charm you are looking for. But the wait is worth it, because the on demand produced artworks will definitely enrich your life - whether it's a designer phone case or a cute framed poster over the bed.
What are the dimensions of the frame and what frame types are available?
CHOOSE FROM 2 HIGH-QUALITY WOODEN FRAMES
You get your framed poster framed with:
- Frame "Confetti" in black & white incl. white passepartout
- Material: Wood
- Surface: black or white painted
- Measurements: 22.8 mm wide x 23 mm deep
- Frame "Luxor" pine incl. white passepartout
- Material: wood
- Surface: characteristic cherry wood details
- Measurements: 23 mm wide x 15 mm deep
BE THE FIRST TO KNOW: WITH THE ARTBOXONE NEWSLETTER & SOCIAL MEDIA CHANNELS
Do you want to be informed regularly about the latest artists at artboxONE? Then subscribe to our newsletter with which we bring you up to date on our newest artists, designers, vouchers, competitions and much more. Need a little more? Then come and follow us on:
You’re missing information or have a question? Then contact us via email: firstname.lastname@example.org
We’re also really happy about any feedback at all, that will help us create even more special artwork.